Frequently Asked Questions
Q: Is the charity clothes collection in York really free?
A: Yes, completely free. There are no collection charges — the value from your donated items goes directly to your chosen charity.
Q: Which areas of York do you cover?
A: We cover all YO postcode areas, including York city centre, Acomb, Clifton, Heworth, Fulford, Haxby, Strensall, Tadcaster, Easingwold, Pocklington, Selby, and surrounding villages. Enter your postcode when booking to confirm availability on your street.
Q: What day do you collect in York?
A: Collections run every Thursday across the York area. Enter your postcode to see the next available date.
Q: What can I donate?
A: We collect clothes, shoes, handbags, belts, hats, bras, curtains, towels, bed linen, books, toys, soft toys, kitchenware, ornaments, tools, and other small household items in good, clean condition. See our full What We Collect page for the complete list.
Q: Do I need to be home for the collection?
A: No. Leave your packed bags outside your front door by 8am on the Thursday collection day. You'll get a text reminder the day before with your driver's estimated arrival time.
Q: How do I donate clothes in York?
A: Book online at bag2charity.co.uk — enter your York postcode, choose your Thursday collection date, select your charity, and you're done. It takes less than two minutes.
