By donating clothes, you’re helping charities, the environment and those in need.

Have a question? Get an answer!

We’ve compiled a series of frequently asked questions, if you still have further questions please feel free to get in touch.

What can I donate?

We can accept good condition: adults, children’s and baby clothes, shoes, handbags, bras, hats, belts, curtains, towels and bed linen (but no duvets or pillows please, sorry). We also accept bric-a-brac; such as antiques, clocks, kitchenware, musical instruments,  ornaments, pictures, books, sports equipment, tools, toys, and utensils.

When are you next collecting in my area?

We typically visit areas every 2-4 weeks, although this can vary. If you would like to know about the next collection in your area, visit our Book A Collection page.

What happens to my donations?

After collecting your donation, we transport it to one of our warehouses where it is weighed. This process enables us to determine how much money will be donated to the charity that you have chosen to support.

These donations are then transported via trucks to the least economically developed countries in Eastern Europe, Africa, South-East Asia, and the Middle East. Once they arrive, the donated items are sold at affordable prices to benefit the local communities.

What percentage of profits go to the charity?

After our costs have been covered, we allocate a contracted percentage of profits to each of our partner charities, ranging from 75% to 95%.

How do I cancel my collection?

If you need to cancel your collection or have made a mistake, please don't hesitate to contact us at 01609 780 452 or

What can't I donate?

No bad quality, wet, damp, or dirty clothing
• Clothing with animal hair or bad odours
• Damaged or heavily worn clothing
• Traditional clothing
• Workwear and corporate clothing
• Personalised and event clothing
• Socks, underwear, dressing gowns, or pyjamas (except new)
• School or work uniforms
• Duvets, pillows, cushions, heavy curtains, blankets, throws, and sleeping bags
• Furniture and items larger than a microwave.
• CDs and DVDs.

Do I have to be home on the collection date?

No, absolutely not! Just leave your bags outside by 8am on the collection day.

Which charities do you collect for?

In the UK, we take pride in supporting numerous national and regional charities that are dedicated to various worthwhile causes. Among the charities we partner with are Funzi Bodo, Kidney Research Yorkshire, and Wendy's Wish.

My bag wasn’t collected, what can I do?

Kindly contact us, and we will promptly dispatch our drivers to collect your donation. Our team makes every effort to ensure that we collect every bag, as even a single uncollected bag left outside your house could make a significant impact on raising crucial funds for our partner charities.

What areas do you collect from?

Bag2Charity offers free clothes collection services for charity in various locations including North Shields, Gateshead, Darlington, Thornaby, Middlesbrough, Northallerton, York, Leeds, Huddersfield, Oldham, Liverpool, Barnsley, Doncaster, Rotherham, Sheffield, Mansfield, Lincoln, Leicester, Coventry, Newark-on-Trent, Peterborough, Luton, Hertford, Hounslow, Hanworth, London, Dartford, Streatham, New Malden, Woking, Basingstoke, Portsmouth, Aylesford, Margate, Bexhill, Chichester, Waterlooville, Branksome, and Poole.