Frequently Asked Questions
Q: Is the charity clothes collection in Sunderland really free?
A: Yes, completely free. There are no collection charges — the value from your donated items goes directly to your chosen charity.
Q: Which areas of Sunderland do you cover?
A: We cover all SR postcode areas, including Sunderland city centre, Washington, Houghton-le-Spring, Hetton-le-Hole, Seaham, Silksworth, Pennywell, Hendon, and surrounding areas. Enter your postcode when booking to confirm availability on your street.
Q: What day do you collect in Sunderland?
A: Collections run every Tuesday across the Sunderland area. Enter your postcode to see the next available date.
Q: What can I donate?
A: We collect clothes, shoes, handbags, belts, hats, bras, curtains, towels, bed linen, books, toys, soft toys, kitchenware, ornaments, tools, and other small household items in good, clean condition. See our full What We Collect page for the complete list.
Q: Do I need to be home for the collection?
A: No. Leave your packed bags outside your front door by 8am on the Tuesday collection day. You'll get a text reminder the day before with your driver's estimated arrival time.
Q: How do I donate clothes in Sunderland?
A: Book online at bag2charity.co.uk — enter your Sunderland postcode, choose your Tuesday collection date, select your charity, and you're done. It takes less than two minutes.